Common problems and solutions


1. Profile upload failed

**Problem**: Error message displayed when uploading profile

**Solution**:

- Check if the image format is supported (JPG, PNG, GIF, etc.)

- Confirm that the image size does not exceed 2MB

- Try to reselect the image file

- If the problem persists, you can choose the default profile


2. Username already exists

**Problem**: Prompt "Username is already in use"

**Solution**:

- Try another username

- Add numbers or letters after the username

- For example: `shop_owner` → `shop_owner_2024`


3. Password does not meet requirements

**Problem**: Password verification failed

**Solution**:

- Make sure the password is between 6 and 20 characters long

- Check if it contains special characters

- Try a more complex password combination


4. Incorrect referrer username

**Problem**: Prompt "Referrer does not exist"

**Solution**:

- Confirm that the referrer username is spelled correctly

- Contact the referrer to confirm the username

- If you cannot obtain the referrer information, please contact customer service


5. Network connection problem

**Problem**: Network interruption during registration

**Solution**:

- Check whether the network connection is normal

- Refresh the page and re-enter the information

- If the problem persists, please try again later